j8de Privacy Policy

This Privacy Policy is a privacy agreement between you ("User") and j8de ("we", "platform" or "j8de"). By registering for or using j8de services, you agree to the collection and use of your personal information as described in this policy. Please read carefully before using our platform.

Information We Collect

j8de collects personal information from you in various ways when you interact with our platform. The types of information collected are as follows:

Personal Identification Information

• Full name as shown on a valid identification document
• Identity card number (MyKad) or passport number
• Date of birth for age verification purposes (users must be 21 years of age or older)
• Current residential address
• Active mobile phone number
• Valid email address

Account and Activity Information

• Username and account password (stored in encrypted form)
• Deposit and withdrawal history, including payment methods used
• Betting, game and activity records within the platform
• User preference settings and interaction records with the support team

Technical Information

• IP address of your device when accessing the platform
• Type and version of web browser used
• Session data and cookies generated during your visit
• Device information such as operating system and screen resolution

We may also obtain additional information from trusted third parties, such as identity verification service providers, for KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance as required by regulators.

How Information Is Used

The personal information we collect is used solely for lawful purposes directly related to delivering j8de services to you. The main purposes are:

• Account management and verification — confirming your identity, processing registration, verifying login details and maintaining the security of your account.
• Financial transaction processing — managing deposits and withdrawals, processing payments via Touch 'n Go eWallet, DuitNow, online banking (FPX) and cryptocurrency, and ensuring every transaction runs smoothly.
• Customer support — enabling our support team, which operates 24/7, to assist you with any enquiries, complaints or technical issues via live chat and email in Malay and English.
• Legal and regulatory compliance — fulfilling our international licensing obligations, KYC and AML requirements, and implementing responsible gambling controls.
• Service improvement — analysing usage patterns on an aggregate basis to improve platform functionality, enhance the user experience and develop new features.
• Service communications — sending important notifications about your account, policy updates, bonus information and relevant promotions.

Information Sharing

j8de practises limited disclosure in all matters relating to user data. We do not share your personal information with third parties except in the following circumstances:

Authorised Service Providers

We work with specific service providers who help us operate the platform, including payment processors, secure cloud service providers and identity verification systems. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for the stated purposes.

Legal Requirements

j8de may disclose your personal information when required by law, court order or direction from a competent regulatory authority. In such situations, we will endeavour to notify you in advance where permitted by law.

Protection of Vital Interests

In situations involving threats to user safety, fraud, money laundering or other illegal activities, we reserve the right to share necessary information with the relevant authorities to protect the integrity of the platform and the safety of all users.

Outside of the circumstances listed above, your personal information will not be disclosed, transferred or sold to any party without your prior written consent.

Data Security

The security of your personal information is j8de's highest priority. We implement multiple layers of technical and procedural controls to protect your data from unauthorised access, loss, alteration or unlawful disclosure.

• Data encryption: All communication between your device and j8de servers is protected using TLS 1.2 or higher. Sensitive data such as financial information and passwords is stored in encrypted form using industry-standard encryption algorithms.
• Internal access controls: Access to user data is granted only to staff who require that information to carry out their official duties, with continuous audit log monitoring.
• Continuous security monitoring: Our systems are monitored at all times to detect suspicious activity, intrusion attempts or anomalies that could threaten data security.
• Two-factor authentication: j8de encourages users to enable two-factor authentication (2FA) on their accounts for an additional layer of protection.
• Regular security testing: Our infrastructure undergoes periodic security assessments and penetration testing by independent experts to identify and address vulnerabilities.

However, no digital security system can guarantee complete protection against every threat. You are also responsible for keeping your account password confidential and not sharing it with anyone.

Cookies and Similar Technologies

j8de uses cookies and similar tracking technologies to improve your experience while using our platform. Below is an explanation of the types of cookies we use:

Essential Cookies

These cookies are required for the platform's basic functions, such as maintaining your login session and processing transactions securely. Without these cookies, the platform cannot function properly and you will not be able to use our services.

Performance and Analytics Cookies

We use analytics cookies to understand how users interact with our platform. This information is collected on an aggregate and anonymous basis, allowing us to identify areas that need improvement.

Functional Cookies

These cookies save your preferences such as language settings, interface display and frequently used account information, to provide a more personalised and efficient experience when you return to the platform.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the main functions of the j8de platform.

Your Rights

As a j8de user who values privacy, you have certain rights regarding the personal data we hold about you. j8de is committed to making it easy to exercise these rights:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you, including the purpose of processing and the retention period.
• Right of Correction: If the personal information we hold is inaccurate or incomplete, you have the right to request an immediate correction or update.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data, subject to applicable legal and regulatory requirements.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of processing carried out prior to the withdrawal.
• Right to Restriction: You may request that we limit the processing of your data in certain situations permitted by law.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes, and we will stop such processing upon your request.

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within a reasonable timeframe and inform you of the outcome in writing.

Data Retention Period

j8de retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or for the period required by applicable laws and regulatory obligations.

Generally, active account data is retained for the duration that your account remains active. After an account is closed, we may need to retain certain records for the period required to meet legal obligations, resolve outstanding disputes, or enforce our agreements.

Technical data such as server logs and session cookies are typically deleted automatically after a shorter period, depending on the type and purpose of the data.

Amendments to This Policy

j8de reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our platform practices, applicable legal requirements, or international regulatory guidance.

When significant amendments are made, we will notify you via a prominent notice on the platform's main page or by email to the address registered to your account. The "Updated" date at the top of this policy will always reflect the latest version.

Continued use of the j8de platform after an amended policy is published means you accept and agree to the updated terms. If you do not agree with any amendment, you have the right to close your account and stop using our services.

We encourage you to review this Privacy Policy page periodically so you are always aware of how we handle your personal information.

Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:

We aim to respond to every privacy-related enquiry within a reasonable timeframe. For more complex issues that require thorough review, we will keep you informed of the status of the action being taken.